Shift Supervisor

Shift Supervisor at Tim Hortons oversees team activities on shift to ensure guest experience, product quality, cleanliness, and adherence to standards. Responsibilities include leading by example, assisting in recruitment and retention, addressing issues during the shift, directing and training teammates, reporting performance, ensuring adequate coverage, and stepping in across roles during busy periods. Additional duties cover hospitality leadership, responding to guest needs and complaints, supporting incentive programs, ensuring compliance with policies and safety regulations, merchandising and stock accuracy, managing cash procedures, maintaining operational efficiency, staffing coverage, and driving sales during shifts. The role requires strong people management, customer service orientation, hospitality mindset, adherence to health and safety practices, and the ability to stand for long periods and lift/light handling tasks.”,