Shift Supervisor

Shift Supervisor for Tim Hortons oversees team activities during shifts to ensure exceptional guest experience and adherence to standards for people, product, and cleanliness. Responsibilities include leading by example, assisting in recruitment and retention, providing direction to team members, training and onboarding, maintaining staffing coverage, driving sales and transactions during shifts, ensuring compliance with policies (cash handling, meal/break, food safety), documenting shift activities, and escalating issues to management. The role emphasizes hospitality, guest service, and operations management, including health and safety adherence and knowledge of portal/Townhall updates. Skills include people management, coaching, problem solving, effective communication, and frontline operations leadership.