Shift Supervisor

Shift Supervisor at Tim Hortons oversees team members on shift to ensure standards around people, product, cleanliness, and guest experience. Responsibilities include leading by example, assisting in recruitment, providing direction to team members, training and monitoring new hires, ensuring adequate staffing during busy periods, and maintaining operational efficiency. Manages compliance with policies, cash procedures, merchandising, and reporting on performance. Supports the Restaurant Manager in driving sales, completing shift documentation, and escalating issues. Maintains health and safety practices, enforces safety policies, and ensures proper PPE usage. Works across postural demands and can stand for long periods; must be 16+ years old. The role involves coordinating hospitality and guest service, resolving complaints, and maintaining a positive, productive work environment while ensuring adherence to company standards and policies.