Shift Manager
$35,360–$35,360 year
On-site · Orlando, Florida, United States
Job Summary
Shift Manager at Steak ’n Shake in Orlando leads the restaurant team during scheduled shifts, trains and coaches Associates, ensures食品 safety and recipe adherence, delivers hospitality and speed standards, and enforces health, safety, and company policies. Responsibilities include conducting the 14 point walk, staffing and performance coaching, interviewing and recommending candidates for hiring and promotion, managing shift-level financials, inventory, and back-office entries, and maintaining guest satisfaction through proactive service and brand-aligned behaviors. Requires High School graduate or equivalent (preferred), ServSafe-certified, and ability to work 40+ hours, with strong leadership, communication, and data-analysis skills.
Required Qualifications
- High School graduate or equivalent education preferred
- Certified in all Stations at Steak ’n Shake or equivalent experience
- ServSafe certified (based on local regulations)
- Understand Steak ’n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
- Positive, motivating communication skills
- Strong organization and time management skills
- Strong coaching and mentoring skills
- Flexible and adaptable to changing circumstances
- Ability to read, write, perform mathematical calculations and analyze data
- Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
- Able to work in excess of 40 hours per week while standing, walking and stretching
- Able to lift, carry, push and pull 30 lbs
- Able to perform any task performed by a service or production associate
- Able to see across the restaurant to monitor and oversee the operation
- Able to legally operate a motor vehicle
- Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
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