Shift Manager
$37,440–$37,440 year
On-siteRound Rock, Texas, United States
Job Summary
Plan duties and responsibilities for each shift while verifying compliance with procedures and protocols. Coach and lead the team with no supervision, attending to operational and technical training of employees. Resolve problems as they appear in the restaurant operation, handle customer complaints, and maintain overall sanitation, health, cleanliness, and safety standards. Open and close the restaurant, assist with inventory logging, staffing needs, controllables, and labor. Uphold a guest-first mindset and continuous improvement approach to processes. This role supports the leadership team to ensure the restaurant serves flavorful chicken and provides an exceptional customer experience. Fluency in English and Spanish is preferred.
Required Qualifications
- High School Diploma or equivalent
- 1+ year of experience in similar roles or with customer experience
- Demonstrates strong leadership potential by actively supporting team dynamics
- Committed to guest satisfaction, upholding a guest-first mindset in all interactions
- Fluent in English & Spanish
- Ability to work with computers
- Must follow the company Personal Care and Hygiene policies
- Ability to lift and push 50 lbs
- Ability to stand for long periods
- Flexibility to work nights, weekends, and holidays
- Must have excellent interpersonal communication skills to work with others
- Sense of urgency
- Attention to details
- Proactively help where it is most needed in the restaurant
Desired Qualifications
- Food Handlers Card/ ServSafe Certification
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