Shift Manager
$33,280–$35,360 year
On-site · St. Louis, Missouri, United States
Job Summary
Shift Manager at Wendy’s is responsible for overseeing daily restaurant operations during the assigned shift, supervising the front-line team, ensuring guest satisfaction, maintaining operational efficiency, and supporting management in achieving business goals. The role requires leading by example, providing guidance and feedback, and ensuring high standards of food quality, cleanliness, service, and safety. Key duties include leadership and team supervision, customer service, operational efficiency, cash handling and financial controls, staffing and scheduling, food safety and sanitation, problem-solving, and effective communication and reporting. The position emphasizes flexibility in scheduling and opportunities for advancement within a fast-paced, customer-focused environment.
Required Qualifications
- Experience: Previous experience in food service, preferably in a supervisory or leadership role.
- Leadership: Strong leadership and people management skills to effectively lead a team and foster a positive work environment.
- Customer Service: Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction.
- Communication: Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management.
- Problem-Solving: Ability to make decisions quickly and effectively, resolving issues with minimal disruption.
- Multitasking: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Attention to Detail: High level of attention to detail in maintaining restaurant standards and meeting customer expectations.
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