Shift Manager - Front of House (Operations Manager)
$42,640–$45,760 year
On-site · Medford, Oregon, United States
Job Summary
Shift Manager at Chick-fil-A oversees a three-day-per-week scheduling model with opening or closing shifts, leading a positive team to deliver exceptional guest experiences. The role emphasizes managing shift operations (speed of service, order accuracy, team breaks), coaching and developing team members, creating daily setup sheets, enforcing grooming and uniform standards, conducting shift huddles, and handling guest concerns promptly. The position offers a balance of full-time or part-time hours, competitive pay with bonuses, and comprehensive benefits while supporting career growth within a renowned hospitality brand.
Required Qualifications
- High school diploma or equivalent
- Previous leadership experience, preferably in food service or hospitality
- Strong work ethic, honesty, integrity, and excellent customer service skills
- Driven, results-oriented, and confident in taking purposeful action
- Ability to work a 3-day schedule with availability for opening or closing shifts
- Compliance with uniform and grooming standards
- Face, neck and hand tattoos are not allowed, no exceptions - other tattoos will need to be covered during your shift
- No ear gauges or facial piercings allowed other than one stud in the nose
- Facial hair, other than a neatly trimmed mustache, is not allowed
- No unnatural hair colors (pink, green, blue, etc.)
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