Shift Manager
On-site · Knoxville, Tennessee, United States
Job Summary
Shift Manager at Donatos responsible for quality and service systems, coaching and training Associates to ensure high-quality food and friendly service, opening/closing the restaurant with administrative duties, and ensuring safety and security of staff, customers, and assets. Will supervise staffing, control food costs, enforce food safety and labor policies, train new Associates on Donatos standards, and uphold service behaviors and operational norms. Requires 1 year of shift lead/manager experience, completion of Donatos MIT program and certifications, and food safety courses; ability to manage inventories, cash controls, and compliance with health regulations; strong customer-service orientation and leadership capabilities.
Required Qualifications
- 1-year experience as Shift Lead or Manager or Donatos equivalent experience
- Successful Completion of Donatos MIT Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler’s courses
- Can execute all items on the Shift Manager readiness checklist
- Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork
- Knows, enforces, and educates Associates on all applicable labor laws
- Manages food, labor and costs through training and coaching
- Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness
- Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork
- Trains and enforces correct cash control procedures
- Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing
- Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department
- Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise
- Uses proper security and verification procedures when handling deposits and safe contents
- Donatos is dedicated to our Associates and guests, fostering a rewarding and supportive environment
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