Shift Manager
On-siteCypress, California, United States
Job Summary
Supervise a team of 1 to 7 members by delivering results in quality, guest service, food cost, labor cost, safety, security, cleanliness, and product preparation. Run shifts while managing the execution of all company policies, procedures, programs, and systems. Provide leadership, direction, and training to staff, supporting the General Manager in making staffing decisions such as recommending interviews and administering disciplinary action. Ensure compliance with federal, state, and local laws and ethical business practices during all shifts. Use the Point of Sale system to record orders, compute amounts, and collect payment from guests. Make recommendations to enhance restaurant operations and maintain professional appearance and grooming standards.
Required Qualifications
- 1-2 years of experience in quick service restaurant environment with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery
- Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests
- Demonstrated ability to handle multiple tasks with effective follow-through
- Demonstrated ability to motivate and lead staff to achieve organizational goals
- General knowledge of computers, POS systems, various electronic devices, and various software
- Ability to perform basic business math skills
- Excellent organizational skills for keeping detailed records, reports and logs
- Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by company safety procedures
- Ability to communicate, develop and maintain a close, effective relationships colleagues, department managers, partners and the public
- Implement training and development plans and train staff
- Ability to read, write and speak effectively in English
- Open availability to work any shifts as needed
- Must possess a valid driver's license and proof of vehicle insurance
- Food Handlers certification
- Ability to stand and walk for approximately 95-100% of shift including ability to bend, reach, and lift and carry a max of 50 pounds
- Ability to competently perform all the essential duties of the position, with or without reasonable accommodation
- demonstrated commitment to the position
- ability to work productively as a member of a team or work group
Desired Qualifications
- 1-2 years of experience in a Quick Service restaurant environment or a guest service industry in a supervisory or leadership role or an equivalent combination is preferred
- Cash handling skills desired
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