Shift Manager
On-siteSeal Beach, California, United States
Job Summary
Supervise a team of up to seven members by ensuring compliance with federal, state, and local laws while maintaining quality, guest service, and food safety standards. Manage shift execution, handle staffing decisions including interviews and disciplinary actions, and provide leadership, direction, and training to the workforce. Operate the point of sale system to record orders and collect payments, while adhering to all company policies, procedures, and operational guidelines. Make recommendations to enhance restaurant operations and maintain a professional appearance and grooming standards. Requires a valid driver's license, proof of insurance, and ability to work any shifts as needed.
Required Qualifications
- 1-2 years of experience in quick service restaurant environment with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery
- Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests
- Demonstrated ability to handle multiple tasks with effective follow-through
- Demonstrated ability to motivate and lead staff to achieve organizational goals
- General knowledge of computers, POS systems, various electronic devices, and various software
- Ability to perform basic business math skills
- Excellent organizational skills for keeping detailed records, reports and logs
- Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by company safety procedures
- Ability to communicate, develop and maintain a close, effective relationships colleagues, department managers, partners and the public
- Implement training and development plans and train staff
- Ability to read, write and speak effectively in English
- Open availability to work any shifts as needed
- Must possess a valid driver's license and proof of vehicle insurance
- Food Handlers certification
- Ability to stand and walk for approximately 95-100% of shift including ability to bend, reach, and lift and carry a max of 50 pounds
- Must be able to lift 50 pounds
Desired Qualifications
- 1-2 years of experience in a Quick Service restaurant environment or a guest service industry in a supervisory or leadership role or an equivalent combination is preferred
- Cash handling skills desired
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