Shift Manager
On-siteMarquette, Michigan, United States
Job Summary
Manage dining room and kitchen functions while motivating the team to deliver exceptional fan service and exceed brand expectations. Enthusiastically greet fans, react to issues impacting profit & loss to optimize sales, and ensure all PRIDE systems and routines are incorporated into daily operations. Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew members to build a highly skilled team. Create and maintain a positive, safe, and clean environment while calmly solving fan concerns and embracing service recovery standards. May assist with local store marketing activities and projects. Requires minimum 1-3 years of high volume restaurant leadership experience, ServSafe certification, and the ability to work calmly under pressure.
Required Qualifications
- Minimum 1-3 years of high volume restaurant leadership experience
- High School diploma or equivalent
- Proven track record of effectively managing COGS and labor
- Strong knowledge and application of safe food handling practices
- Must be ServSafe certified or able to obtain
- Ability to adapt to evolving situations quickly and professionally
- Highly organized and detail oriented
- Be polite, work with a sense of urgency
- Willingness to work and perform duties as assigned
- Comfortable standing for entire shift
- able to lift 50 pounds
Desired Qualifications
- previous quick service restaurant experience
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