Shift Manager
$43,680–$45,760 year
On-siteFontana, California, United States
Job Summary
Lead assigned shifts by supervising the team to deliver quality guest service, ensure food safety and brand compliance, and maintain operational excellence. Execute all company policies, manage staffing decisions including interviews and disciplinary actions, and train staff on menu items, POS systems, and safety standards. Monitor labor and food costs, address security and cleanliness issues, and make recommendations to enhance restaurant operations while adhering to federal and local laws. Maintain professional grooming standards and a cheerful demeanor throughout the shift. Open availability to work any shifts as needed.
Required Qualifications
- 1-2 years of experience in quick service restaurant environment with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery
- Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests
- Demonstrated ability to handle multiple tasks with effective follow-through
- Demonstrated ability to motivate and lead staff to achieve organizational goals
- General knowledge of computers, POS systems, various electronic devices, and various software
- Ability to perform basic business math skills
- Excellent organizational skills for keeping detailed records, reports and logs
- Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by company safety procedures
- Ensure OSHA, local health and safety codes and company safety policies are met/followed
- Ability to communicate, develop and maintain a close, effective relationships colleagues, department managers, partners and the public
- Implement training and development plans and train staff
- Ability to read, write and speak effectively in English
- Open availability to work any shifts as needed
- High School Diploma or equivalent preferred
- Valid driver's license and proof of vehicle insurance
- Food Handler Certification may be required based on local regulations
- Ability to stand and walk for 95–100% of the shift
- Ability to bend, reach, and lift/carry items up to 50 pounds, such as cases of product or supplies, in accordance with industry standards
Desired Qualifications
- Cash handling skills desired
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