Shift Manager
On-siteNanuet, New York, United States
Job Summary
Run great work shifts by assigning tasks to all associates, ensuring they complete duties and serve safe, quality food. Solve customer complaints quickly, provide positive feedback, and communicate openly with the Restaurant Management team. Ensure the restaurant is a safe place, verify correct dress codes, and supervise staff breaks while performing opening and closing procedures. Control payroll, manage inventory, follow cash and security policies, and maintain a clean, sanitary work station. Train new hires, observe the floor for smooth operations, and proactively respond to business needs or arrange coverage for call-outs.
Required Qualifications
- 2-3 years management experience
- Must have open availability, including weekends
- Availability to work the hours necessary to open and/or close the store
- Ability to work a fully flexible retail schedule including nights, weekends and holidays is a MUST
- Must possess a high threshold for ambiguity and change
- Must be very energetic
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to work in a fast paced environment
- Ability to effectively prepare food during scheduled shift
- Ability to anticipate and prepare to high volumes of customers
- Ability to maintain a clean and sanitary work station
- Ability to portion food products prior to cooking in accordance with standard portion sizes and recipe specifications
- Ability to consistently follow proper plate presentation and garnish set-up for all dishes
- Ability to handle, prepare, store and rotate all food and products according to company and Department of Health (DOH) standards
- Ability to assist in food prep assignments during off-peak periods, as needed
- Extensive knowledge of menu
- Ability to perform other related duties as assigned by the Manager On Duty
- Contribute to a positive work environment by consistently treating all employees and customers with respect
- Work well in a fast paced environment with ability to adapt to ever changing customer volume levels with a sense of urgency
- Consistently and accurately use daily and nightly prep sheets, cleanliness and station checklists
- Ability to clean equipment as assigned, thoroughly and in a timely manner, in accordance with sanitation guidelines
- Ability to effectively make recommendations and sell products
- Ensure that customers are satisfied with their experience
- Liaise with management and supervisors with any service issues encountered to ensure excellent customer service is met
- Follow all company policies, procedures and Department of Health guidelines
- Basic understanding of professional cooking and knife handling skills
- Understanding and knowledge of safety, sanitation and food handling procedures
- Strong interpersonal, communication, organization and follow-through skills
- Appreciation of Popeyes unique culture, entrepreneurial attitude, heritage and passion for its products
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