Shift Manager (Auntie Anne's Eastridge Mall - San Jose, CA)

Shift Manager leads the store team during each shift, maintaining high standards for product quality, service, cleanliness, and food safety while motivating and coaching team members to deliver excellent guest experiences. Responsibilities include handling guest concerns, escalating issues to store leadership when needed, and serving as the go-to leader in the absence of management. The role includes key-holder responsibilities with open/close duties, flexible scheduling (20–40 hours per week), and opportunities for training and development. The ideal candidate has supervisory experience (0–1 year preferred), a high school diploma or equivalent, food handler certification, basic math and computer skills (POS systems), cash handling and customer service experience, and the ability to work in a fast-paced food-service environment. Comfort with using smartphones/tablets and familiarity with POS technology is expected, along with a willingness to lead with a customer-service mindset and uphold brand standards. The position emphasizes leadership, team motivation, and the ability to maintain quality and guest satisfaction across shifts, with benefits such as uniforms, on-duty meals, and potential health/life insurance and retirement options. The posting indicates a 18+ requirement, flexibility to work evenings and holidays, and a focus on professional growth within Auntie Anne’s.”} {