Shift Manager (Auntie Anne's/Cinnabon)
$42,640,000–$45,760,000 year
On-siteOntario, Canada
Job Summary
Lead the team and serve as the go-to leader during your shift, maintaining high standards for product quality, service, cleanliness, and food safety. Motivate and coach team members to deliver excellent guest experiences while handling challenges confidently, from team needs to guest concerns. Support operations for both Auntie Anne's and Cinnabon products, knowing when to escalate issues to store leadership. Assist with opening and closing procedures, cash handling, and inventory management. Perform daily tasks including tasting products for quality assurance and operating POS systems. Requires 3–6 months of first-line supervisory experience, flexible availability including evenings and holidays, and TB clearance. Flexible scheduling offers 20–40 hours per week with free on-duty meals and employee discounts.
Required Qualifications
- Must be 18 years of age or older
- Flexible availability, including evenings, weekends, and holidays
- TB clearance required (if applicable by location)
- Ability to stand, bend, lift, scoop, and stay active throughout your shift
- Comfortable working in warm and cold environments (ovens, prep areas, walk-ins)
- Basic math and computer skills (Microsoft Office, POS systems)
- Ability to taste-test products for quality assurance
- Food handler certification (current or obtained within 30 days of hire)
- High school diploma or equivalent experience
- Comfortable using smartphones, tablets, and POS technology
Desired Qualifications
- 3–6 months of first-line supervisory experience preferred
- 0–1 year of food service, bakery, or retail experience
- Cash handling and customer service experience a plus
- General knowledge of food service, bakery, or quick-service restaurant operations is a bonus
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