Shift Leader
$41,621–$41,621 year
On-siteNew Haven, Connecticut, United States
Job Summary
Lead shifts with a hospitality-first mindset, ensuring every guest feels welcomed, cared for, and heard while managing pace, priorities, and execution across the floor. Jump in on any station as needed, modeling strong performance and teamwork in real time. Coach and support team members to elevate service, food quality, and operational standards. Uphold food safety, accuracy, cleanliness, and organization throughout every shift. Communicate clearly, solve problems quickly, and stay calm under pressure during high-volume moments. This role offers a clear path to General Manager within two years, with benefits including tips, competitive wages, free meals, and 401(k).
Required Qualifications
- 1+ year of experience in a Shift Leader or Supervisor role
- Experience in fast-paced environments - restaurant, retail, or hospitality
- Ability to coordinate multiple tasks while maintaining operational standards
- Ability to speak, read, write, and understand the primary language(s) of the work location
- Must be able to work at least 30 hours per week
- Must be 18 years of age or older
- Must be authorized to work in the United States
- Meet all physical requirements for all roles within the Shift Leader career path, including the Kitchen Lead and Team Member roles
Desired Qualifications
- Have leadership or supervisory experience in restaurants, retail, or hospitality
- Care deeply about hospitality, food quality, and operational excellence
- Enjoy motivating others and building a positive team culture
- Stay organized, level-headed, and solutions-focused under pressure
- Want to grow into restaurant management and long-term leadership roles
- Take pride in being accountable, dependable, and detail-oriented
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