Shift Leader
On-siteSilverdale, Washington, United States
Job Summary
Lead and direct partners throughout each shift by deploying staff based on customer demand and operational needs. Coach partners in real time to uphold Starbucks standards, foster a positive team culture, and recognize achievements. Deliver exceptional customer service by resolving concerns professionally and ensuring beverage and food quality meets company procedures. Open and close the store, manage cash handling and deposits, monitor inventory, and complete shift tasks including cleaning and equipment maintenance. Maintain food safety and sanitation standards while adapting quickly to changing business demands.
Required Qualifications
- High school diploma or equivalent.
- Previous customer service experience.
- Ability to lead by example.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic math and cash-handling skills.
- Ability to stand for extended periods and lift up to 30 pounds.
Desired Qualifications
- Previous Starbucks experience.
- Previous supervisory or leadership experience.
- Experience in food service or hospitality.
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