Shift Leader

Shift Leader at Potbelly Sandwich Works leads shifts by managing and developing associates to execute outstanding product quality and customer service, builds sales, and controls costs for each shift. Responsibilities include leading team members, ensuring security and health/safety standards, cash handling, preparing finished products, restocking, and handling customer complaints. The role requires strong communication, problem-solving, allergen awareness (peanuts, egg, dairy, gluten, soy, seafood, shellfish), ability to work in a fast-paced environment, and ability to stand for long periods; certification in food safety is required in Illinois within 30 days and in other states via recognized programs. A minimum of 18 years old and supervisory experience preferred are noted; the job offers competitive pay, benefits, and career growth. Potential for tip earnings is noted but not guaranteed.