Shift Leader

Shift Leader at Potbelly Sandwich Shop responsible for leading shifts, managing and developing associates to execute high-quality product and exceptional customer service, building sales, and controlling costs. Duties include leading team members on shifts, assigning tasks, cash handling, ensuring health and safety standards, food safety certification (Illinois requires certification within 30 days; others via ServSafe/Prometric), restocking, quality finished products, addressing customer concerns, and ensuring procedures are followed. Candidates should be able to stand for 8-9 hours, lift up to 50 pounds occasionally, and be at least 18 years old. Supervisory experience in a restaurant or retail environment is preferred. The role emphasizes training, feedback, inventory, and maintaining a fast-paced, customer-focused environment.