Shift Leader
On-siteDavie, Florida, United States
Davie, Florida, United StatesOn-sitePart TimeHigh School Or EquivalentLarge
Part TimeHigh School Or EquivalentLarge
Job Summary
Lead shift operations by managing and developing associates to execute outstanding product quality, control costs, and drive sales. Assign tasks for cleaning, line duties, and opening/closing procedures while providing feedback and training. Resolve customer complaints and uphold food safety requirements, ensuring all security and labor law procedures are followed. Work the line as needed and manage daily cash handling to maintain profit standards. Lead associates to open and close shifts without supervision while promoting sales through the marketing plan.
Required Qualifications
- Must represent The Potbelly Way.
- Minimum of 1 year supervisory experience in a restaurant or retail environment.
- Minimum educational requirement: High School degree.
- Must be able to work a minimum of 2 opens and/or closes per week.
- Must be able to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities
- Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
- Must be able to exert well-paced and frequent mobility for periods of up to five hours.
- Must be able to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
- Must be able to work a minimum of 40 hours a week.
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
- Must be able to tolerate higher levels of noise from music, customer and employee traffic.
- Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
- Must be able to demonstrate strong leadership skills at all times.
- Must be a strong team-player.
- Ability to train and coach others.
- Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.
- As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course.
- In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric).
- Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.
Desired Qualifications
- Exceptional customer service skills.
- Strong communication skills, both written and verbal.
- Strong organizational skills and the ability to multi-task.
- Strong interpersonal skills.
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