Shift Leader
On-siteAlpharetta, Georgia, United States
Job Summary
Supervise shifts and work areas to ensure high-quality products and customer service that drive restaurant profitability. Manage operations by executing company policies, procedures, and systems while ensuring compliance with federal, state, and local laws. Adhere to guidelines for dough management, portioning accuracy, and product holding times. Contribute to profit goals by accurately utilizing the FOCUS System, executing cash management, and maintaining adequate inventory levels to minimize loss. Provide immediate feedback, correct problems, and maintain product quality, customer service, and performance standards within acceptable limits. Ensure adequate shift coverage and respond appropriately to customer needs while minimizing complaints.
Required Qualifications
- Must be 18 years of age or older
- Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
- Ability to successfully perform the job duties of all positions in the restaurant
- Must be able to lift 50 lbs
Desired Qualifications
- High School diploma or GED preferred
- Serv-Safe/Local or State Food Service Certification preferred
- Previous restaurant shift lead experience preferred
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