Shift Leader | Lick Honest Ice Creams | Lamar
On-siteAustin, Texas, United States
Austin, Texas, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Supervise front-end staff and enforce opening, closing, and shift change procedures during assigned shifts. Monitor customer interactions, correct scoop sizes, and address complaints immediately while maintaining highest sanitary standards. Count drawers, prepare deposits, and manage inventory during closing shifts. Enforce schedule punctuality, uniform policy, and safety protocols while reporting staff concerns directly to the Shop Manager. Handle public inquiries and maintain a flexible schedule available for at least three shifts weekly.
Required Qualifications
- State food handler's permit
- Must be available for at least 3 shifts a week
- Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring
- Able to use hands to handle, control, or feel objects, tools or controls
- Lift 50#
Desired Qualifications
- Fully support the owner's mission and integrity of the brand
- Fully engage in day to day operations primarily in front of house but with considerations of back of house as well
- Maintain highest shop and kitchen sanitary and cleanliness levels
- Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given
- Treat this position as a priority and be excited to be at work
- Surface concerns or frustrations immediately and directly to shop manager
- Assume positive intent
- Take initiative
- Lead by example
- Have knowledge of principles and processes for providing customer and personal services
- Supervise the front end staff during your assigned shift
- Enforce opening and closing and shift change procedures during assigned shift
- During closing shifts, count drawer and correctly prepare deposits, drawer fund and reserve funds
- Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers
- Aid owners and shop manager in maintaining staff knowledge base for new flavors, preparation methods, etc.
- Monitor staff and report any staff issues directly to Shop Manager
- Enforce schedule and punctuality
- Monitor staff knowledge, scoop sizes and employee/customer interaction and guide staff as necessary
- Identify any customer issues/complaints and take necessary steps to correct them
- Perform all other related duties as requested
- Follow and enforce company uniform policy
- Follow all policies and procedures outlined in the company handbook
- Ensure safe environment within shop by monitoring employee actions and customer behavior
- Maintaining privacy in regards to alarm codes, safe codes and all other confidential information
- Handle public inquiries in a timely and friendly manner
- Maintain a flexible schedule based on shop needs
- Able to communicate clearly and professionally with customers and team members (face-to face or by telephone)
- Able to read and comprehend written material
- Manage one's time and the time of others
- Monitor and control resources, including but not limited to collecting payments for goods or services, counting and managing till, managing inventories
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