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IHOPPosted 2 days ago
EXPIRED

Shift Leader

On-siteCocoa, Florida, United States

Full TimeEnterprise

Job Summary

Serves as primary point of contact for store operations when management is unavailable and provides front-of-house training, coaching, and feedback to the team. Runs shifts independently when required and acts as a mentor for new hires, ensuring compliance with all company standards, policies, and procedures. Handles cash receipts, store receipts, and discounts while reconciling funds, and coordinates staffing needs when team members cannot report. Spends 95% of time on the restaurant floor delivering service excellence and maintaining company standards.

Required Qualifications

  • 95% of the Shift Leader's time will be spent on the floor of the restaurant
  • Shift Leaders must be able to remain calm under pressure when dealing with guests, staff, equipment problems, or emergency situations

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