Shift Leader
On-siteSpringfield, Tennessee, United States
Job Summary
Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements. Deploy team members to meet guests' needs and service standards while monitoring performance for quality, cleanliness, and safety. Support training of Crew Members, reinforce systems and procedures, and drive urgency to resolve problems. Hold guests as the highest priority and model exceptional service. Ensure restaurant standards, marketing initiatives, and cost controls are properly executed. Report equipment issues and discuss opportunities with the General Manager. Comply with all restaurant, Brand, and franchisee policies.
Required Qualifications
- Must be able to fluently speak/read English
- Math and writing skills
Desired Qualifications
- Restaurant, retail, or supervisory experience preferred
- Guest Focus – anticipate and understand guests' needs and exceed their expectations.
- Passion for Results – set compelling targets and deliver on commitments.
- Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
- Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
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