Shift Leader

Shift Leaders at Quality Brand Group LLC (Dunkin’ franchise) oversee shift operations to deliver a great guest experience. Responsibilities include leading and coaching Crew Members, assigning roles, monitoring performance, ensuring compliance with food safety and brand standards, managing labor and costs, training staff, communicating goals, and handling guest needs with a sense of urgency. The role emphasizes operational excellence, teamwork, and adherence to store policies and safety guidelines. Candidates should have restaurant/retail or supervisory experience and be able to lift 30-50 pounds; fluent English is required.