Shift Leader

Lead all Restaurant activities while on duty by supervising Team Members, monitoring performance, and delegating tasks to ensure compliance with safety policies. Execute daily operational routines including Ops Walks, Q&A checks, and closing/opening procedures while organizing shift schedules and managing attendance. Greet Guests, record orders, and serve food and beverages, ensuring cleanliness through table clearing, floor maintenance, and sanitizing high-touch areas. Handle Guest concerns professionally, balance cash drawers, and train new staff on DHC menu items and cooking instructions. Communicate performance issues to Management and resolve interpersonal conflicts to maintain high productivity and Team morale. Work nights, weekends, and holidays in a fast-paced environment, adhering to cost control guidelines and uniform policies.