Shift Leader

Shift Leader for global climate technologies company overseeing the technical support team responsible for incident handling, alarms, and faults in HVACR control systems. Ensure proper ticket management, prioritize critical events, supervise offline-site recoveries, and validate remote diagnostics, controller programming, and parameterized-BMS logs during the shift. Maintain operational communication with customers and internal teams, generate incident and performance reports, ensure process compliance, and provide technical support to the team for effective incident resolution. Guarantee proper operation, monitoring, and incident response for HVACR control systems to maintain site operational continuity, alarm handling, and efficient technical support activities. Lead a specialized team during the shift to meet KPIs, response times, and reporting needs; coordinate activities related to programming and updating controllers; attend and recover offline or lost-communication sites; analyze recurring incidents to identify trends; maintain active communication with field areas and contractors; contribute to procedural improvements and workflow optimization.