Shift Leader - Afternoon to Close
$31,200–$35,360 year
On-siteBrandywine, Maryland, United States
Job Summary
Delivers legendary customer service by connecting with guests, responding to their needs, and maintaining a calm demeanor during high volume. Sets a positive team culture by leading by example, anticipating store needs, and evaluating the environment for cues. Communicates directly with Operations Directors and Owner/Operators regarding store operations and team management. Trains and onboards new team members while ensuring all staff can multi-task and respond quickly to order changes. Works outside year-round assisting drive through and lifts up to 50 lbs multiple times per shift. Available between 1:30pm and 10:30pm.
Required Qualifications
- Minimum 18+ years old
- Must be able to work in hot, noisy and fast paced environment
- Mobility required during shifts
- Must work well under pressure
- Must be able to respond to changes or edits to orders quickly and efficiently
- Must be available between 1:30pm - 10:30pm
- Must have basic math, reading comprehension, and communication skills
- Ability to lift up to 50 lbs multiple times per shift
- Able and willing to work outside year round assisting drive through
Desired Qualifications
- Previous customer service experience preferred
- Previous leadership experience is preferred
- Prior experience as manager, supervisor, crew lead, shift lead, assistant manager, kitchen manager, FOH manager is very helpful to the success at this job
- Personable and passionate
- Servant hearted with a strong sense of stewardship
- Confidence in interacting with people
- Calm Under Pressure
- Hard-working
- Team Player
- Self-starter, creative and flexible
- Ability to Multi-task
- Mature, dependable and results-oriented
- Unquestionable integrity and represents Chick-fil-A well
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