Shift Lead | Washington DC
$40,560–$40,560 year
On-siteDistrict of Columbia, United States
Job Summary
Lead shift operations by crafting beautiful coffee products, training new employees on recipes and processes, and safely opening and closing the location. Manage minor customer issues with a solution-focused approach while driving initiatives to increase foot traffic, daily sales, and operational profitability. Ensure all cleaning duties are completed throughout the shift and maintain a positive environment where both customers and team members feel valued. This hands-on role requires strong decision-making skills, multi-tasking abilities, and a passion for delivering excellent customer connections to build a loyal neighborhood base.
Required Qualifications
- 2+ years' experience in a customer service leadership position
- 18+ years of age
- Able to lift 25+ lbs
- Able to stand for long periods of time
- Availability that meets the needs of our cafes
- Full Time: 30-40 hours per week
- 4-5 days of availability required
- Must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability
- Must be authorized to work in the U.S.
Desired Qualifications
- Strong knowledge of coffee and equipment
- Strong decision making and multi-tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high volume environments
- Be an exemplary ambassador of our brand to new neighborhoods
- Weekend and holiday availability preferred
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