Shift Lead
On-siteThomasville, North Carolina, United States
Job Summary
Greet customers, answer service inquiries, and promote memberships to drive engagement. Direct vehicles into the wash tunnel, prepare cars for cleaning, and monitor equipment while enforcing safety protocols. Lead the team during shifts, delegate tasks, and handle unexpected challenges by escalating to leadership when necessary. Inspect each vehicle before and after the wash to ensure quality standards and report operational issues. Perform opening and closing procedures accurately and on time. This role requires a fast-paced, physical environment with on-call rotation. Base pay ranges from $15.00 to $18.00 per hour.
Required Qualifications
- Leadership role for someone who takes ownership seriously
- Holds the team to the same standards they hold themselves to
- Positive attitude
- Driven
- Outgoing
- Ready to make an impact
- Key holder
- Perform opening and closing procedures accurately and on time
- Lead the team during shifts
- Provide direction and support in the absence of the Site Leader or Assistant Site Leader
- Delegate tasks to team members
- Monitor team performance
- Provide guidance or feedback to team members
- Handle unexpected challenges or staff issues during the shift
- Escalate to leadership when necessary
- Direct vehicles safely into the wash tunnel
- Ensure proper positioning for a smooth process
- Prepare vehicles for washing by checking for loose items and removing obstacles
- Monitor equipment during operations
- Identify and report any malfunctions or issues
- Follow and enforce all safety protocols
- Protect customers, team members, and equipment
- Assist team members in resolving operational issues quickly
- Inspect each vehicle before and after the wash
- Ensure vehicles meet Whistle's quality standards
- Check for missed spots, streaks, or any other issues
- Report any equipment or operational issues that could affect wash quality
- Provide feedback or guidance to team members to help maintain consistent wash quality
- Continuously look for ways to improve processes
- Exceed customer expectations
- Greet customers as they arrive
- Provide a positive, friendly experience
- Answer customer questions about services, wash options, and memberships clearly and courteously
- Promote unlimited wash memberships and other offerings
- Educate new customers on the variety of wash packages and services available
- Observe customer interactions
- Identify opportunities to enhance service
- Provide feedback to the team
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