Shift Lead Position(05358) 1346 Hwy 62
$27,040–$27,040 year
On-siteMountain Home, Arkansas, United States
Job Summary
Lead day-to-day store operations by directing the shift, maintaining high standards, and solving problems while working alongside team members during busy periods. Assist customers at the front counter, process orders accurately, and prepare pizzas according to company standards. Delegate cleaning, stocking, and operational tasks to ensure a safe, organized environment and coach team members on proper procedures. Manage workflow and adjust priorities as needed, enforce food safety standards, and communicate shift information to store management. Handle customer concerns professionally and support the management team with daily store operations. This hands-on leadership role offers comprehensive on-the-job training and opportunities for advancement into Assistant Manager and General Manager positions.
Required Qualifications
- Must meet applicable minimum age requirements for the position
- Must be legally authorized to work in the United States
- Valid driver's license with safe driving record meeting company standards
- Access to an insured vehicle which can be used for delivery
- Ability to communicate clearly with customers, team members, and management
- Basic math and cash-handling skills
- Ability to use computers, touchscreens, phones, and basic workplace technology
- Reliable attendance and punctuality
- Ability to work scheduled shifts, including evenings, weekends, and holidays based on store needs
- Willingness to learn and follow Domino's standards, policies, and procedures
- Must be able to stand and walk for extended periods
- Must be able to bend, reach, crouch, and move throughout the store
- Must be able to lift and carry up to 50 pounds as needed
- Must be able to work around hot ovens and food preparation equipment
- Must be able to experience temperature changes between work areas and the walk-in cooler
- Must be able to perform repetitive tasks while maintaining speed, accuracy, and quality
- Must be able to navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product
- Must be able to climb five or more flights of stairs
- Must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
- Must be able to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel
- Must have far vision and night vision for driving
- Must be able to handle exposure to varying and sometimes adverse weather conditions when delivering product, driving and couponing
- Must be able to navigate a map, locate addresses within designated delivery area
- Must be able to carry pizzas and beverages while performing walking and climbing duties
- Must be able to deliver pizzas within a designated delivery area
- Must be able to travel between the store and delivery vehicle and from the delivery vehicle to the customer's location
Desired Qualifications
- Previous restaurant, retail, customer service, or leadership experience
- Previous management experience
- Strong work ethic
- Positive attitude
- Reliability
- Willingness to lead
- Comfortable taking responsibility
- Willing to lead by example
- Calm under pressure
- Able to communicate clearly and respectfully
- Comfortable giving direction to others
- Willing to address problems instead of ignoring them
- Organized and efficient
- Able to multitask in a fast-paced environment
- Focused on customer service, food quality, cleanliness, and results
- Willing to step in and help wherever needed
- Able to manage emotions and make good decisions during challenging situations
- Motivated to learn and grow into higher levels of leadership
- Dependable
- Positive
- Willing to work hard
- Ready to take ownership of a shift
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