Shift Lead
On-siteColumbus, Ohio, United States
Job Summary
Oversee gym operations to ensure an exceptional member experience and financial success. Assist in training staff including Member Service Representatives, Trainers, and Custodians while maintaining a welcoming atmosphere and enforcing superior customer service guidelines. Provide backup support to the Club Manager, manage front desk activities such as answering phones, checking members in, and facilitating new member sign-ups and tours. Resolve employee issues, oversee facility cleanliness, order supplies within budget, and track weekly, monthly, and annual statistics. Backup any absent employees as needed. Requires superior customer service skills, supervisory abilities, and basic computer proficiency.
Required Qualifications
- Superior customer service skills, preferably in the fitness industry
- Experience working as a Member Service Representative at Planet Fitness
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite and Apple)
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills
- High school diploma/GED equivalent required
- Must be 18 year of age or older
- Must be able to occasionally lift up to 50 lbs.
Desired Qualifications
- Current CPR Certification preferred
- Tanning Operator Certification preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.