Shift Lead
On-siteMeridian, Idaho, United States
Job Summary
Conduct daily operations by guaranteeing service quality, customer satisfaction, and menu preparation per standard operating procedures. Manage delivery and dispatch when assigned, fix pizza mistakes promptly, and place produce and food orders when managers are unavailable. Support staff training for new cashiers, delivery drivers, and pizza makers while controlling costs through portion control and waste minimization. Monitor food sanitation, temperature control, and kitchen sound levels to ensure guest experience and staff communication. Report shift issues to higher management, complete assigned projects, and facilitate team morale during rushes. Maintain professional demeanor and adhere to all brand standards.
Required Qualifications
- Must excel at customer service
- Have full understanding of the menu
- Ensure preparation of menu items per standard operating procedures
- Support the training of new cashiers, delivery drivers, and pizza makers
- Manage delivery and dispatch on shift
- Excels at Pizza Making
- Catch and fix mistakes promptly
- Place Produce Order when Assistant Manager or General Manager are not on duty
- Place regular Food Order when Assistant Manager or General Manager are not on duty
- Support the management team with the monthly Inventory due the 5th of every month
- Work with staff to maintain superb customer service
- Minimize mistakes on orders
- Control costs by reviewing portion control and quantities of preparation
- Ensure the use of scales during designates times
- Minimize waste
- Ensure high quality of preparation
- Maintain a professional demeanor at all times
- Follow food sanitation guidelines
- Manage temperature control on all stations during shift
- Complete projects as assigned by owner or Manager
- Basic Computer Skills
- E-mail is checked throughout the shift
- WhatsApp is checked and responses are given throughout the shift
- Google Applications are used as specified
- Word Processing
- Successfully utilizes all third-party vendor platforms
- Prior experiences at brands like LaRosa's, Lou Malnati, Round Table Pizza, Idaho Pizza Company, Pizza Hut, Pizza Delight, as well as roles like a cashier, customer service associate, delivery driver, and manager is an asset
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