Shift Lead

Shift Lead at a Taco Bell franchisee responsible for running great work shifts, ensuring Team Members complete duties, and serving safe, quality food in a friendly manner. Key duties include solving customer complaints quickly, providing constructive feedback to Team Members, communicating openly with Restaurant Management, and following cash, security, inventory, and labor policies. The role supports the Restaurant General Manager by maintaining operations standards and safety for both Team Members and customers. The job description notes that franchisees set wages/benefits and that responsibilities may vary among locations.