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Insomnia CookiesPosted 12 months ago

Shift Lead

On-siteWilmington, North Carolina, United States

Full TimeSenior LevelMedium

Job Summary

Provide incredible customer service and quality products to all guests throughout their bakery experience. Support store leadership by maintaining operations, monitoring production efficiency, and holding the team accountable to company standards. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while assisting in the training and coaching of team members. Ensure a safe, clean working environment by adhering to safe food handling practices and manage cash handling and deposits. This role requires at least one year of customer service experience, POS system proficiency, and the ability to lift up to 40 lbs. The position offers flexible part-time schedules, excellent training, pet insurance, and free cookies with every shift.

Required Qualifications

  • At least 1 year of working experience in a customer service focused role
  • Point of Sales systems experience
  • Outgoing/friendly/patient
  • Detail focused and results-oriented
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed

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