Shift Lead
On-site · Palatine, Illinois, United States
Job Summary
As a Shift Lead, you will support the Restaurant General Manager (RGM) by managing shifts, ensuring consistent customer satisfaction, and completing essential responsibilities related to people, customers, and service. You will be required to oversee team members, ensuring tasks are completed effectively and maintain a high level of customer service. Responsibilities include executing the Manager-In-Charge Success Routine, managing food safety and order accuracy, resolving customer complaints, and participating in training team members. The ideal candidate should demonstrate initiative, energy, and a positive attitude, while also adhering to health and safety standards.
Required Qualifications
- Strong preference for internal promotion from Hourly Champion position
- Must be at least 18 years old
- Must pass background check criteria and drug test
- Must have reliable transportation
- Able to do basic business math
- Able to stock shelves and coolers
- Able to oversee and manage subordinate employees and provide direction
- Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin
- Able to clean the parking lot and grounds surrounding the restaurant
- Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
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