ShelterCare Support Worker (Weekends, Evenings)

House of FriendshipPosted 1 week ago

$48,734–$48,734 year

On-siteWaterloo, Ontario, Canada

EXPIREDWaterloo, Ontario, CanadaOn-siteContract$48,734–$48,734 yearMedium

ContractMedium

Job Summary

Engage participants in meaningful support relationships to achieve permanent housing, wellbeing stability, and successful shelter stays. Conduct intake conversations, orient new individuals, and develop personalized housing plans to minimize time in homelessness. Manage life skill building, healthy living space assessments, and conflict de-escalation while maintaining strict confidentiality and safe substance use protocols. Act as a first responder for medical emergencies and crises, ensuring participant safety and navigating emergency services. Oversee personal belongings, medication management, and incident reporting while contributing to program planning and team meetings. Work weekends (Saturday and Sunday, 4:00pm to 12:00am) as a part-time ShelterCare Support Worker for Housing Services.

Required Qualifications

Successful completion of a Police Records Check (Vulnerable Sector)
Two-year post-secondary education in a related field of study (i.e. social services, social work, addictions, mental health, community development etc.)
Experience providing individualized support services
Experience of homelessness or relating with people experiencing homelessness
Experience of working with those who have experienced mental health challenges, addictions and trauma
Commitment to understand and uphold the mission, vision and values of House of Friendship
Commitment to consistently upholding the policies and procedures for the program and organization
Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills
Ability to work professionally as a team member with staff, participants and community members
Experience or strong interest in working with diverse and vulnerable populations including people from various cultural backgrounds, income levels, and sensitivity to their needs
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Must be dependable, professional, adaptable, a team player, and have a ability to extend hope
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members
Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges
Excellent organizational and time management skills
Liaison with local emergency and mental health services (ie. CMHA, police services, EMS, Here 24/7)
Observation of safe consumption and distribution of harm reduction supplies
Ability to handle crisis situations in a calm and collaborative manner
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong oral and written communication skills
Very good oral and written communication skills
Strong relationship management skills and the ability to engage in meaningful conversations to develop rapport with individuals
Aptitude for accurate and objective note keeping and data entry
Attention to detail and integrity in managing the personal belongings of the people we serve
Ability to work professionally as a team member with staff, participants and community members

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