SharePoint Knowledge & Learning Administrator
$80,000–$90,000 year
Remote · New York City, New York, United States or US
Job Summary
The SharePoint Knowledge & Learning Administrator will design, build, and maintain FreedomCare’s centralized knowledge ecosystem using SharePoint Online. Responsibilities include creating a SharePoint knowledge site, developing information architecture, establishing content governance standards, managing SharePoint permissions, serving as the LMS administrator, and collaborating with cross-functional teams. Ideal candidates should have a Bachelor's degree or equivalent experience, at least 3 years of relevant experience, and strong technical and writing skills. Experience with LMS platforms and knowledge management systems is essential.
Required Qualifications
- Bachelor’s degree in Instructional Design, Knowledge Management, Education, Communications, or a related field, or equivalent professional experience
- Minimum of 3 years of experience in knowledge management, SharePoint administration, LMS administration, instructional design, or technical documentation
- Demonstrated experience building a SharePoint site or knowledge base from the ground up
- Strong understanding of information architecture, metadata design, permissions, and content governance
- Hands-on experience administering SharePoint Online and internal documentation systems
- Experience with LMS platforms such as Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar
- Strong writing and editing skills with the ability to translate complex processes into clear, user-friendly content
- High attention to detail and strong organizational skills
- Self-starter mindset with the ability to identify gaps, recommend solutions, and execute independently
- Strong collaboration skills and comfort working cross-functionally
- Data-driven approach to evaluating content effectiveness and user engagement
Desired Qualifications
- Proficiency in Microsoft Office and Microsoft 365 tools, including SharePoint, Teams, Excel, PowerPoint, and Word
- Basic HTML or SharePoint customization experience is a plus
- Experience in healthcare or regulated environments is a plus
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