Shared Services Support Officer

In this in-person Shared Services Support Officer role within Transport for NSW, you’ll deliver high-volume, multi-channel customer service from a team in a fast-paced contact centre. You’ll handle first-contact resolution, manage customer enquiries across phone, chat, and administrative channels, and contribute to accurate, timely outcomes in a service-driven environment. The role emphasizes strong communication, empathy, problem-solving, and conflict resolution to transform customer experiences in a community-focused transportation context.