Shared Services Field Operations Coordinator
$35,360–$35,360 year
Remote · Dallas, Texas, United States
Job Summary
Provide technical support to field representatives via phone, email, and remote access. Conduct checkout procedures to verify completion of field tasks and identify potential issues. Capture and review video recordings of fieldwork to ensure quality standards are met. Escalate complex technical or procedural issues to level 2 support for resolution. Assist field representatives with system access, troubleshooting, and locating job instructions. Audit survey photos to assess job completion accuracy and escalate discrepancies. Perform various administrative tasks, including data entry, report generation, and correspondence. Continuously seek opportunities to improve processes and enhance operational efficiency. Demonstrate excellent problem-solving, communication, and time-management skills.
Required Qualifications
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Strong organizational skills, including attention to detail and multi-tasking abilities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Adaptability to handle changing priorities and workflows
- Call center or customer service experience preferred
- High-speed internet and quiet work environment at home office
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.