SFS STAFF COORDINATOR - TEMPORARY PART TIME
$49,920–$54,080 year
HybridLodi, New Jersey, United States
Job Summary
Serve as a front-line student support professional assisting families with financial aid, student accounts, billing, payment options, and enrollment readiness. Respond to inquiries via phone, email, virtual appointments, and walk-in services while helping students complete FAFSA, verification requirements, and outstanding To-Do List items. Review accounts to identify clearance barriers, explain billing statements and financing options, and educate students on grants, scholarships, and loans. Conduct outreach to students with outstanding requirements and partner with Financial Aid, Admissions, and Registrar to support student success. Refer complex issues to appropriate staff and maintain accurate records of interactions. Work in a hybrid environment with flexible daytime, evening, and weekend hours.
Required Qualifications
- High school diploma or equivalent
- Experience in customer service
- Ability to work effectively with diverse student populations
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office
- Reliable, professional, and mission-oriented
- Ability and willingness to support and promote the Felician Franciscan core values and mission of the University
- Regular on-campus presence
- Willingness to work daytime, evening, and weekend hours
- Schedule flexibility
Desired Qualifications
- Experience in a college or university setting
- Experience in Enrollment Services, Financial Aid, Student Accounts, Admissions, Advising, or other student-facing roles
- Bilingual skills
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