SFS STAFF COORDINATOR - TEMPORARY FULL-TIME
$49,920–$54,080 year
HybridLodi, New Jersey, United States
Job Summary
Serve as a front-line student support professional assisting families with financial aid, billing, payment options, and enrollment readiness. Respond to inquiries via phone, email, virtual appointments, and walk-in services while helping students complete FAFSA, verification requirements, and outstanding To-Do List items. Review accounts to identify clearance barriers, explain payment plans, and educate students on grants, scholarships, and federal loans. Conduct outreach to students with outstanding requirements and partner with Financial Aid, Admissions, and Registrar to support student success. Maintain accurate records of interactions and refer complex issues to appropriate staff. This three-month temporary role requires a hybrid schedule including daytime, evening, and weekend hours to ensure responsiveness to student needs.
Required Qualifications
- High school diploma or equivalent
- Experience in customer service
- Reliable, professional, and mission-oriented
- Ability and willingness to support and promote the Felician Franciscan core values and mission of the University
- Ability to work effectively with diverse student populations
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office
- Ability to learn university systems
- Regular on-campus presence
- Willingness to work daytime, evening, and weekend hours
- Schedule flexibility
Desired Qualifications
- Experience in a college or university setting
- Experience in Enrollment Services, Financial Aid, Student Accounts, Admissions, Advising, or other student-facing roles
- Bilingual skills
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