SFO Passenger Service Agent - Hebrew Speakers
$46,384–$46,384 year
On-siteBurlingame, California, United States
Job Summary
Inspect and verify passenger documentation, issue boarding passes, and reschedule passengers affected by flight interruptions. Manage baggage processing, handle fee calculations, and assist passengers through arrival, check-in, and Customs/Immigration procedures, including support for unaccompanied minors and wheelchair assistance. Operate jet way equipment, computer keyboards, and carrier-specific reservation software to produce required documentation. Direct passengers through public address announcements and coordinate with Ramp Service Agents for gate-checked bags. Comply with all security requirements and Swissport SOPs. Hebrew speakers are required for this role.
Required Qualifications
- High School diploma or GED equivalent
- Good command of the English language both verbal and written
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Hebrew Speakers
- Must be able to type
- Willingness to work in inclement weather
Desired Qualifications
- Additional languages
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to learn airline specific computer reservation/ ticketing software
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