SFCC Business Analyst
HybridBengaluru, Karnataka, India
Job Summary
Analyze complex cross-system issues and propose actionable, solution-oriented recommendations for Salesforce Commerce Cloud order lifecycles. Communicate clearly with full context to ensure alignment across internal and external teams while maintaining rigorous documentation throughout investigations. Operate independently with strong judgment to prioritize tasks and remove blockers, acting as a dependable point of contact with end-to-end ownership of incidents. Provide solution-first updates focused on recommendations rather than open questions, demonstrating confidence and leadership during triage. Requires deep SFCC knowledge, OMS experience, and ability to work autonomously in high-pressure environments.
Required Qualifications
- Strong analytical and problem-solving skills with the ability to diagnose complex issues
- Excellent verbal and written communication with emphasis on clarity and context
- Ability to operate autonomously in high-pressure, fast-paced environments
- Strong organizational skills for managing investigations and documentation
- Experience in Production Support or operational roles within technology environments
- Salesforce Commerce Cloud (SFCC) — deep working knowledge of order lifecycle and integrations
- Order Management Systems (OMS) — hands-on experience with order flows and exceptions
- Familiarity with REST/SOAP APIs, log analysis, and monitoring tools
Desired Qualifications
- IBM Sterling OMS — working knowledge preferred, plus understanding of integration patterns
- Experience with major incident management processes
- Exposure to e-commerce and fulfillment ecosystems
- Experience collaborating across product, engineering, and client teams
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