SF PEN Case Manager
On-siteMillbrae, California, United States
Job Summary
Conduct 1:1 Applied Behavioral Analysis (ABA) therapy sessions, perform client assessments using tools like the Adaptive Behavior Assessment System, and provide ongoing parent consultation on behavior intervention plans. Manage case files, update the Catalyst electronic data collection system, and render weekly schedules while maintaining strict HIPAA compliance. Mentor and train new behavior therapists, model teaching strategies, and delegate tasks to ensure staff competency. Submit weekly source documentation, progress reports, and assessment drafts by assigned due dates, responding to all client and staff communications within 24 business hours. Work minimum of 30 billable hours per week (70% client contact) across office, school, and home settings, with weekend availability as required.
Required Qualifications
- Bachelor's Level degree
- Enrolled or enrolling in a master's level program (or higher)
- Minimum of 600 hours accrued towards BCBA supervision within a 6-month time period
- CPR or BLS certification (must be current)
- Computer literacy in Microsoft Office (Word, Excel, PowerPoint)
- Computer literacy in Catalyst (electronic data collection system)
- Minimum of 2 years working with children diagnosed with Autism or other related developmental disorders
- Ability to work weekends as needed/required by the company
- Ability to lift up to 35 pounds
- Sufficient physical ability and mobility to work in an outside and office setting
- Ability to stand or sit for prolonged periods of time
- Ability to occasionally bend, kneel, crouch, reach, and twist
- Ability to lift, carry, push, and/or pull light to moderate amounts of weight
- Ability to operate office equipment requiring repetitive hand movement and fine coordination
- Ability to use electronic devices
- Visual acuity for reading, interpreting data, observing client behavior, and ensuring a safe environment
- Ability to see, hear, and speak articulately
- Ability to understand and follow written and verbal instructions
- Ability to provide clear and concise written and verbal instructions to subordinates
- HIPAA compliance
- Ability to render and lock schedule by due date
- Ability to create schedule and update NPA Works (scheduling system)
- Ability to respond to all emails and phone calls within 24 business hours
- Ability to provide a minimum of a 2-week notice for any vacation request
- Ability to submit weekly source documentation
- Ability to update Catalyst with all client goals
- Ability to overlap with therapist(s) (minimum of two client overlaps per month)
- Ability to monitor weekly and monthly requirements for assigned cases
- Assertiveness when addressing concerns
- Ability to fill in necessary hours to maximize every contract
- Ability to provide appropriate feedback to families
- Ability to conduct 1:1 sessions
- Ability to address therapists concerns in a prompt manner
- Ability to delegate tasks to therapists as needed
- Ability to model appropriate strategies to therapists when overlapping
- Ability to provide mentorship to therapists as needed
- Assertiveness in communication and problem solving with families/school
- Ability to set goals as necessary for therapists
- Ability to provide ongoing parent consultation
- Ability to observe the client in various settings and situations
- Ability to provide consultation regarding IEP issues and present levels
- Ability to ensure coordination of care across service deliveries
- Ability to complete progress reports by assigned due dates
- Ability to update the progress with baseline, previous and current data
- Ability to submit reports by due date
- Ability to complete all revisions needed by assigned due dates
- Ability to perform assessments under the oversight of an assigned BCBA/Clinical Supervisor
- Ability to work with families to arrange observation dates
- Ability to conduct assessment tools (e.g., the Adaptive Behavior Assessment System (ABAS))
- Ability to take clear, concise and relevant notes on observations of behavior, caregiver and interview process
- Ability to write goals following each funding sources and/or intended submittal source requirements
- Ability to administer tests, surveys and other informal assessment tools
- Ability to clearly summarize the results of the conducted assessment
- Ability to respond to all assessment correspondences within 24 business hours
- Ability to submit first drafts of completed assessment to the BCBA/Clinical Supervisor prior to due date
- Ability to meet all deadlines associated with assessment submittal
- Ability to conduct assessments for new or current clients
- Ability to respond to every communication attempt with both clients and internal staff within 24 business hours
- Ability to communicate all policy/protocol related issues immediately to Human Resources department
- Ability to communicate any Information and Technology (IT) issues that would hinder the ability to perform work duties
- Fluency in updated/current policies
- Ability to adhere to those policies
- Ability to ensure knowledge of these policies is followed through
- Ability to meet a minimum of 30 client billable hours per week
- Ability to maintain a 70/30% breakdown for client billable hours
- Availability to commute to, and provide direct oversight in, the San Francisco Region
- Availability to commute to the region's physical office location, as needed
- Availability to commute to CSH headquarters (located in Costa Mesa) on an as-needed basis
Desired Qualifications
- Scheduled to sit for the BCBA exam within 3 months from completion of BCBA supervision hours
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