SF Market Engagement Sales Engineer Advisor
$141,000–$184,000 year
HybridPhiladelphia, Pennsylvania, United States or Washington, District of Columbia, United States
Job Summary
Advise team members on enterprise technology application, offer solutions meeting customer needs, and coordinate operational activities with executive and staff manager support. Serve as the Technology Team liaison across all SFME Verticals, attending key meetings, sharing insights, and acting as the main point of contact for internal customer-related requests. Provide subject matter expertise and recommendations, determine customer business needs across multiple projects, and identify conflicting or complementary needs. Advise on promoting and selling Fannie Mae products to expand lender relationships and increase adoption of tools and programs. Apply knowledge of industry principles and client needs to develop technical training on complex topics, while communicating critical customer feedback about digital products to product teams for future developments.
Required Qualifications
- At least 6 years of related experience
- Knowledge of the primary and/or secondary mortgage markets and loan lifecycle
- Possess strong analytical, problem solving and business process redesign skills
- Demonstrated strong verbal and written communications skills
- Ability to present to all levels (including C-level executives)
- Proven ability to develop strong relationships both within and outside the organization
- Ability to create and communicate metrics related to customer engagement success
- Must have a good understanding of Fannie Mae technologies and products (e.g. Day One Certainty, Desktop Underwriter, etc.)
- Ability to articulate customer feedback to Fannie Mae product teams in an effort to improve Fannie Mae's product offerings
- Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work
- Bachelor's Level Degree
Desired Qualifications
- Bachelor's Degree or equivalent
- Experience working with enterprise-level clients in the mortgage or fintech space
- Knowledge of Fannie Mae products, tools, and solutions (e.g., Desktop Underwriter, Collateral Underwriter, or Servicing Marketplace)
- Proximity within a reasonable commute to your designated office location
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