Settlement Practitioner, LGBTQ+
$58,747–$62,325 year
HybridEdmonton, Alberta, Canada
Job Summary
Build trusting, respectful relationships with 2SLGBTQIA+ newcomers and refugees through individualized case management, needs assessments, and trauma-informed advocacy. Navigate complex systems for housing, healthcare, and legal services while providing practical accompaniment and warm connections to reduce barriers. Facilitate group workshops, community events, and outreach initiatives to foster belonging and safety. Maintain confidential client records, support program reporting, and collaborate with internal teams and community partners for seamless referrals. This primarily on-site role in Edmonton requires occasional travel and evening/weekend work, offering a one-year parental leave coverage opportunity.
Required Qualifications
- A diploma or degree in Social Sciences, Human Services, Community Development, Settlement Studies, or a related field, or an equivalent combination of education and relevant experience.
- Experience providing direct support to newcomers, refugees, 2SLGBTQIA+ communities, or other equity-deserving populations.
- Experience supporting individuals experiencing complex or intersecting barriers.
- Strong understanding of settlement services, community resources, and systems available to newcomers in Edmonton and Alberta.
- Demonstrated ability to provide trauma-informed, client-centred, strengths-based, and culturally responsive support.
- Comfort using Microsoft 365, Teams, Zoom, databases, and electronic case-management systems.
- This is a primarily on-site, client-facing position requiring occasional travel within Edmonton and occasional evening or weekend work.
Desired Qualifications
- A strong understanding of the experiences and barriers affecting 2SLGBTQIA+ newcomers and refugees, including those related to identity, culture, migration, family and community relationships, housing, employment, healthcare, discrimination, safety, and social inclusion.
- The ability to build trust while maintaining appropriate professional boundaries.
- Strong assessment, problem-solving, advocacy, and system-navigation skills.
- Strong intercultural communication skills and the ability to work respectfully with people of diverse cultural, linguistic, religious, gender, and sexual identities.
- The ability to facilitate conversations and group activities involving sensitive or complex topics.
- Strong collaboration skills and the ability to build productive relationships with community partners and service providers.
- Sound judgment, adaptability, organization, and the ability to prioritize effectively when supporting clients with multiple needs.
- A strong understanding of confidentiality, privacy, professional ethics, and responsible information-sharing.
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