Servicing Travel Advisor III - Chase Travel (Remote-Florida)
Remote · Florida, United States
Job Summary
Servicing Travel Advisor III will support internal and external customers with travel reservations and more complex situations, acting as a service specialist to diagnose and resolve issues, negotiate with vendors to minimize costs, and ensure a seamless customer experience. Responsibilities include responding to inquiries, collaborating with internal teams to troubleshoot and deliver timely resolutions, maintaining knowledge of client programs and booking tools, negotiating loyalty points and program exceptions, handling confidentiality, mentoring other Travel Advisors on best practices, and maintaining high call quality and customer service levels. Required skills include strong communication, proficiency with GDS and MS Office, time management, ability to work independently and in a team, and flexibility for varied hours including nights and weekends.
Required Qualifications
- High School Diploma or equivalent
- Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools
- Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues.
- Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts.
- Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment
- Ability to work independently, yet also function as a team member
- You must be willing to work varied hours including nights and weekends
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