Servicing Operations Support Analyst
On-site · Dallas, Texas, United States
Job Summary
Provides operational systems support for Shaw/Defi Servicing platforms, collaborates with staff to analyze business needs, gathers and maintains detailed business requirements, drives process improvement through technology, testing, and automation, and designs training materials for new servicing platforms and enhancements. Works with Shaw Retail, Shaw GUI Collections, Loan Manager, and Defi Servicing; manages system interfaces, customizes user screens and privileges, builds rule logic for automated alerts and account communications, performs system audits, and ensures data privacy and regulatory compliance while supporting vendor relationships and special projects.
Required Qualifications
- Bachelor’s degree in business in Accounting or Finance or related business administration field
- Minimum 2 years of experience in loan servicing, operations support, or financial services administration
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