Services Specialist
$52,000–$52,000 year
RemoteCleveland, Ohio, United States
Cleveland, Ohio, United StatesRemoteFull Time$52,000–$52,000 yearSmall
Full TimeSmall
Job Summary
Provide professional, empathetic phone support to patients, customers, and stakeholders while scheduling and coordinating sleep testing appointments. Monitor outbound calls, handle equipment troubleshooting, and document all interactions accurately in compliance with HIPAA requirements. Escalate issues to cross-functional teams as needed and adapt to changing priorities to ensure timely support throughout the overnight study process. This first-shift, work-from-home role requires strong communication skills, attention to detail, and the ability to manage multiple priorities independently.
Required Qualifications
- 2+ years of experience in a customer service, patient services, healthcare, call center, scheduling, technical support, or other customer/patient-facing environment
- Experience communicating directly with patients or customers by phone
- Exceptional verbal and written communication skills, with the ability to communicate clearly, professionally, and empathetically
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
- Experience documenting patient or customer interactions accurately and maintaining detailed records
- Strong problem-solving and troubleshooting skills, with sound judgment to determine when to resolve an issue independently and when to escalate
- Ability to work independently in a remote environment while collaborating effectively with cross-functional teams
- Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements
- Demonstrated reliability, accountability, and ownership, with a commitment to following tasks through to completion
- A patient-first mindset with genuine empathy, professionalism, and the ability to make patients and customers feel heard, supported, and respected
- A collaborative approach, willingness to support teammates, and openness to giving and receiving feedback
- Curiosity, adaptability, and a continuous learning mindset with a proactive, self-service approach to finding information and solutions
- First-shift position
- Primarily work-from-home
Desired Qualifications
- Associate degree or equivalent experience
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